Refund policy

Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Returns You have 30 days from the date you received your item to request a return. To be eligible, your item must be unused and in the same condition that you received it, in its original packaging.

Refunds Once we receive your returned item, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

Exchanges If you received a defective or damaged item, please contact us immediately at the email address below so we can resolve the issue.

Shipping costs Return shipping costs are our responsibility

Contact For any questions regarding your return, please contact us at: contact@pupneo.com